FAQ: Can I Return It? The Complete Returns Policy

You should never feel trapped by a purchase. Here is the complete, honest detail of our returns policy.

The 30-Day Satisfaction Guarantee

Every order is covered by a 30-day guarantee: if you're not delighted with your piece, you may return it for a full refund. No questions asked. This covers 'change of mind' — we would rather have a happy collector and a returned cup than an unhappy collector and a sale.

How Returns Work

1. Contact us within 30 days of delivery at porcelainess.com with your order number.
2. We provide a return address and instructions — for change-of-mind returns, the customer covers return shipping; for damaged or incorrect items, we cover everything.
3. Pack the piece securely (the original packaging is best).
4. Once received and inspected, we issue the refund to your original payment method within 5 business days.

Damaged in Transit

If your piece arrives damaged: photograph the damage and packaging, contact us within 48 hours, and we immediately ship a replacement or issue a full refund — including return shipping, at our cost. This is why every order is insured: the risk is ours, not yours.

We keep this policy simple because trust is the foundation of collecting. Read why we stand behind every piece →